Terms of Use & Cancellation Policy

1. Acceptance of terms

By booking, paying or using our services, you confirm that you have read, understood and agreed to these terms and our Privacy Policy.

2. Booking & payment

• A booking is confirmed after full payment or a holding deposit is completed as instructed.
• Prices are shown in VND and include applicable service fees; any surcharges are stated at booking.
• QR bank transfers are confirmed automatically; cash payments require a holding deposit within the stated deadline.
• You are responsible for providing accurate details (name, contact) to receive confirmation and support.

3. Check-in & check-out

• Check-in from 2:00 PM, check-out before 12:00 PM (flexible subject to availability, please notify in advance).
• Self check-in via smart lock; we send instructions before your arrival.
• Guests must present valid ID as required by guest-registration regulations.

4. Cancellation policy

The refund amount depends on when your cancellation request is made relative to the check-in date:

The days and refund rates above are our general policy; certain discounted/non-refundable rates may have their own conditions, stated at booking. Bank transaction fees (if any) are non-refundable.

5. Deposit & no-show

For cash bookings, a holding deposit via QR is required within the stated deadline. If not paid in time, the booking may be cancelled. In case of no-show or late cancellation, the deposit is non-refundable.

6. House rules & guest responsibilities

• Take care of the property and furniture; damage/loss caused by guests will be charged at actual cost.
• No smoking inside the apartment; no parties/events causing noise; keep quiet and respect residents.
• No prohibited substances or dangerous items; follow building regulations.
• Guest numbers must not exceed the registered capacity; visitors must be notified in advance.

7. Limitation of liability

We strive to deliver services as described. We are not liable for indirect damages or events beyond our control (natural disasters, building infrastructure failures, power/water/internet interruptions from providers). Luggage storage (if offered) is a goodwill service without absolute guarantee.

8. Changes or cancellation by Dingdong Homes

In force-majeure cases where an apartment cannot be served, we will prioritise an equivalent unit or fully refund the unused portion, and notify you as soon as possible.

9. Intellectual property

All content, images, logos and design on this website belong to Dingdong Homes. No copying or reuse without written consent.

10. Governing law

These terms are governed by the laws of Vietnam. Disputes will be resolved first by negotiation; failing that, by the competent authority in Ho Chi Minh City.

11. Contact

For help with a booking or these terms, please contact us using the details below.